Desktop Team Lead


This is an opportunity with an Asset Management who is seeking to hire a Desktop Team Lead to supervise the current existing team.

·         Permanent Hire

·         Experience is Managing a small team

·         APAC  Role

Responsibilities

  • Investigate faults relating to desktop applications and their configuration, identify and implement appropriate solutions.
  • Respond promptly and effectively to calls concerning any query or issue regarding software and hardware
  • Demonstrate and deliver excellent service to all clients at all times.
  • Complete software/hardware installs, upgrades, adhoc project activity, moves and roll outs as and when requested, to the satisfaction of all parties involved.
  • Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.
  • Analysis of calls, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis.
  • Provides technical guidance to employees, colleagues and/or customers.
  • Liaise regularly with IT management, all IT support areas, the Service Desk and clients in pursuit of best working practice for our team and client base.
  • Uses best practices and knowledge of internal or external business issues to improve products/services or processes.
  • Adapts departmental plans and priorities to address resource and operational challenges.
  • Decisions are guided by policies, procedures and business plan; receives guidance from senior manager.

Requirement

  • 5+ years’ experience in a desktop support role or equivalent technical role.
  • Specialist experience in a client facing desktop support role, preferably gained within the Financial Services sector and/or a highly pressured environment.
  • Project management and Service Desk supervisor experience a plus.
  • Up to date knowledge of the technologies, equipment and software appropriate to the business, including Windows operating system platforms, Mobile devices, Microsoft Applications and Network Fundamentals, ITIL.
  • Network and telephony patching experience.
  • Proven track record of success coupled with proven knowledge of industry best practice for Desktop Support and Service Delivery.
  • Demonstrate commitment and ability to provide exceptional service to internal Clients, at all levels.
  • Excellent communication skills in Chinese and English.

If you are interested in finding out more about this career opportunity, please email your resume to Edmond Chan, enquiries@charterhouse.com.hk Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

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