Technical Application Support Specialist


This is a position with an award-wining global education software company. With their global reach and increase of corporate businesses, they are seeking talents to expand the team.


Responsibilities:

  • Provide application and technical support via phone, live chat, emails and/or Case Management System
  • Ensure end-to-end client experience and provide a single point of contact for the client; engage other resources to resolve issues that are beyond your skill level
  • Manage support issues or requests using Client Services processes, inline with Client Services Objectives
  • Create a positive client support experience and build strong relationship through deep problem understanding, ensuring timely response, resolution or escalation, communicating promptly on progress and handling client in a professional manner
  • Perform other duties as assigned


Requirements:

  • A minimum of 1 year of application support experience is required
  • Ability to demonstrate strong analytic and problem solving skills
  • Ability to communicate technical solutions to a non-technical audience
  • Knowledge in UI analysis at the source code level  (HTML, CSS, JavaScript)
  • Knowledge in SQL with joins and debugging at the SQL level
  • Have experience with 3rd party application integration, XML data import/export, software upgrade process; Java programming experience is an advantage
  • Willingness to learn new technologies and tools
  • Exposure in dealing with international clients is an advantage.
  • Strong self-motivation


If you are interested in finding out more about this career opportunity, please email your resume to Edmond Chan,
enquiries@charterhouse.com.hk  Tel: (852) 3151 1300 Web: www.charterhouse.com.hk


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