Our client is a sizeable international financial technology company who is seeking for a native or close to native Japanese speaker to provide excellent end-to-end customer services to designated market. They are offering exciting career prospect to candidates that are passionate to build their career in Fintech sector.
- Become an expert on customer services
- Provide efficient and effective respond to customer’s inquiries, requests and concerns via any communication tools like phone, email, and social media
- Increase customer satisfaction through providing friendly and professional customer support
- Ensure customers are receiving exceptional support
- Escalate critical issues to the appropriate internal team
- Provide feedback to the company to advocate for customers in the designated market
- Native or close to native Japanese speaker with 1-2 years experience in customer servicing / account servicing
- Fluent in English communication in both verbal and writing
- Eligible to work in Hong Kong with valid Visa or as Permanent Resident
- Ability to juggle various tasks with positive attitude
- Attention to detail, energetic
- Fresh graduate is welcome
If you are interested in finding out more about this career opportunity, please email your resume to Figo Lam, figo.lam @ charterhouse.com.hk Tel: (852) 3151 1300 Web: www.charterhouse.com.hk
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