Head of Client Experience

Job details

Location: Hong Kong S.A.R
Job Type: Permanent
Reference: HOCE/WS260521
Posted: 7 months ago

Job description

I am looking for a strategic leader to serve and lead as Head of Client Experience for my client, a leading bank in Hong Kong


Key Responsibilities:              

  • Design, develop and lead customer centric experience and engagement strategy to align with the bank’s overall business objectives

  • Ensure a customer centric strategy focusing on the delivery of a consistent delivery of a superior customer experience

  • Responsible for driving customer centric approach, data-based decision making and behavioural and cultural change

  • Grow, Maintain, and Deepen Net Promoter System in Hong Kong and Greater Bay Area

  • Innovative use of data and advanced analytics services as a strategic capability to generate value and empower decisions


Key Requirements:                                         

  • Mandarin preferred to support business growth in Hong Kong and Greater Bay Area

  • Proven business leader with > 15 years’ banking experience in customer related functions

  • Have successful track record in driving analytics vision and innovation and transformation

  • Have commercial and operational acumen to maximize use of data and customer voice to drive improvements in CX


If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, Web:


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