Job details
| Location: | Hong Kong S.A.R |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | HOCE/WS260521 |
| Posted: | almost 3 years ago |
Job description
I am looking for a strategic leader to serve and lead as Head of Client Experience for my client, a leading bank in Hong Kong
Key Responsibilities:
Design, develop and lead customer centric experience and engagement strategy to align with the bank’s overall business objectives
Ensure a customer centric strategy focusing on the delivery of a consistent delivery of a superior customer experience
Responsible for driving customer centric approach, data-based decision making and behavioural and cultural change
Grow, Maintain, and Deepen Net Promoter System in Hong Kong and Greater Bay Area
Innovative use of data and advanced analytics services as a strategic capability to generate value and empower decisions
Key Requirements:
Mandarin preferred to support business growth in Hong Kong and Greater Bay Area
Proven business leader with > 15 years’ banking experience in customer related functions
Have successful track record in driving analytics vision and innovation and transformation
Have commercial and operational acumen to maximize use of data and customer voice to drive improvements in CX
If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, wanny.soh@charterhouse.com.hk Web: www.charterhouse.com.hk
Charterhouse Partnership Hong Kong is here to assist you in your job search. Our experienced recruitment consultants will provide you career advise and assist you in developing a tailored job search strategy