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Job details

Location: Hong Kong
Job Type: Permanent
Discipline:
Reference: HOCE/WS160621
Posted: about 1 month ago

Job description

I am looking for a strategic leader to serve and lead as Head of Customer Experience for my client, a leading bank in Hong Kong. He/She will drive and lead the digital and CX transformation for the Retail and Private Banking business.

 

Key Responsibilities:               

  • Lead the customer experience team to deliver superior end-to-end customer experience across channels and touchpoints in the customer journey.
  • Advocate journey thinking and embrace digital first mindset to use data and technology to improve customer experience. E.g. interpret and leverage data insights to enhancing customer experience.
  • Ensure a customer centric strategy focusing on the delivery of a consistent delivery of a superior customer experience
  • Responsible for driving customer centric approach, data-based decision making and behavioral and cultural change

 

Key Requirements:                                          

  • Cantonese/Mandarin preferred to support business growth in Hong Kong and Greater Bay Area
  • Proven business leader with > 15  years’ banking experience in customer related functions
  • Have successful track record in driving analytics vision and innovation and transformation
  • Have commercial and operational acumen to maximize use of data and customer voice to drive improvements in CX
  • Strong leadership, team building, project-management skills.

 

If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, wanny.soh@charterhouse.com.hk Web: www.charterhouse.com.hk

 

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