I am looking for a strategic leader to serve and lead as Head of Customer Experience for my client, a leading bank in Hong Kong. He/She will drive and lead the digital and CX transformation for the Retail and Private Banking business.
- Lead the customer experience team to deliver superior end-to-end customer experience across channels and touchpoints in the customer journey.
- Advocate journey thinking and embrace digital first mindset to use data and technology to improve customer experience. E.g. interpret and leverage data insights to enhancing customer experience.
- Ensure a customer centric strategy focusing on the delivery of a consistent delivery of a superior customer experience
- Responsible for driving customer centric approach, data-based decision making and behavioral and cultural change
- Cantonese/Mandarin preferred to support business growth in Hong Kong and Greater Bay Area
- Proven business leader with > 15 years’ banking experience in customer related functions
- Have successful track record in driving analytics vision and innovation and transformation
- Have commercial and operational acumen to maximize use of data and customer voice to drive improvements in CX
- Strong leadership, team building, project-management skills.
If you are interested in finding out more about this career opportunity, please email your resume to Wanny Soh, firstname.lastname@example.org Web: www.charterhouse.com.hk
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