Helpdesk Support Lead – MNC

Job description

​Our client is a reputable MNC with business portfolio in various countries. They are now looking for a Helpdesk Support Lead to join their team in their regional headquarters. The role will be responsible for leading a local Helpdesk Support team for Tier 1 & Tier 2 Helpdesk Support and will also take part in ongoing system enhancement projects. This opportunity will be ideal for candidates who are looking for a stable environment to develop their career in IT support, in a team leading role.  

Duties 

• Lead a team of IT helpdesk and carry out daily support duties 

• Provide Tier 1 & Tier 2 helpdesk support to users 

• Responsible for serving VIP users 

• Take part in system upgrade and implementation of new technologies 

• Degree or diploma holder in computer science or related disciplines 

• At least 2 years of team leading experience working in helpdesk/IT support role 

• Good communication skills and ability to respond to ad hoc issues 

• Microsoft certifications would be an added advantage 

• VMware/ related experience would be a plus 

• Fluent English, Cantonese, Mandarin 

• Permanent position 

• 5 days work 

• Medical coverage and other employee benefits 

• Performance bonus 

If you are interested in finding out more about this career opportunity, please email your resume to Alex Cheung, alex.cheung@charterhouse.com.hk  Web: www.charterhouse.com.hk 

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