Retail Operations Manager (High Fashion)

Job details

Location: Hong Kong
Job Type: Permanent
Reference: ROM/WC011619
Posted: almost 3 years ago

Job description

Our client is a well-known international fashion brand, due to their business expansion in HK & Macau, they are looking for a passionate and experienced candidate to join their team.

Main Responsibilities:

  • Responsible for the retail sales & operations and people management for HK & Macau’s businesses in order to achieve sales targets and ensure the excellence of the floor operations.
  • Conduct analysis on the sales performance and floor’s service performance to identify the business opportunities and develop action plan to the floor.
  • Lead and motivate the retail team, handle the frontline recruitment and work closely with Training team to ensure proper coaching to frontline staff.
  • Conduct field visit regularly and handle customer enquiries
  • Work closely with Buying and Marketing team to coordinate on in-store promotions and events.
  • Assist in any ad hoc events


  • Degree Holder preferred.
  • With over 8 years retail sales experience in which 3 years in managerial level, preferably in premium fashion industry;
  • Responsible, result-oriented and self-motivated;
  • Good leadership, communication and interpersonal skills;
  • Good command of both spoken and written English and Chinese
  • Proficient in MS Word, Excel and PowerPoint

If you are interested in finding out more about this career opportunity, please email your resume to Winky Cheung, Tel: (852) 3151 1300 Web:

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