Team Lead (Customer Service) – Retail

To cope with regional business expansion, our client is looking for a high calibre candidate to join their team to lead a small CS team.

Main Duties:

  • Responsible for the daily operation planning and  management of the CS Centre to ensure the achievement of service standards for regional markets.
  • Develop and provide operation procedures and direction to the team to understand and satisfy customer needs, thru telephone, email and other social communications tools.
  • Monitor and supervisor the team to achieve both qualitative and quantitative goals and targets.
  • Liaise with internal business partners for information exchange and provide customer feedback.


  • Higher Diploma or above
  • Minimum 4 years’ relevant experience which at least 2 years in supervisorial role, preferred in retail/luxury industries.
  • Strong people management and leadership skills
  • Well-organized, proactive and good team player
  • Good PC skills in MS Office, CRM tools/ Reporting tools
  • Excellent communications and interpersonal skills

If you are interested in finding out more about this career opportunity, please email your resume to Winky Cheung, Tel: (852) 3151 1300 Web:

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