Assistant Manager, Digital Workplace Asia

Job description

In the role of Assistant Manager, Digital Workplace Asia, your primary task will be to maintain a solid and reliable system landscape that supports and streamlines our business processes. You will become a super user in Group business-critical Microsoft Dynamics 365 ecosystem and have a great interface across teams and functions. Our client is a FMCG league that our client's founders founded and refined everything that are continue the legacy the founder shave founded till today. Our client needs you to be part of the team and to contribute to creating one of the best attractions in the world. 

In close cooperation with IT Infrastructure and Service Delivery, Business Applications, IT Project Delivery, Information Security and Computerized System Validation.

You will also have to plan and implement future IT projects. Including, MS Dynamic 365 CRM; Business Intelligence Oracle OBIEE and ERP Systems Integration project that will ensure a data-driven approach for decision-making in the business. 

Key Responsibilities

• Collaborate with internal and external parties to understand deliverables of infrastructure projects.

• Work with technology teams and IT vendors to define project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Plan for project schedules, identify activities, sequences, dependencies, and associated resource requirements for project milestones.

• Allocate resources and responsibilities to deliver required results around cost, quality, and time.

• Ensure resource availability and allocation.

• Monitor the project life cycle to achieve efficient delivery and handover to IT Operations.

• Experienced in Project Management, preferably PMP or PRINCE2 certified.

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Systems Administration

This includes supporting and performing Administration, Maintenance and Support actions for multiple solutions such as SCCM 2012 R2, MBAM, Safeguard, MDM Solutions, CITRIX, Exchange, IronPort’s, as well as security solutions under the scope of IO-CSS such as Tanium. Additionally, this will include operational tasks centered around activities on Global Patch Management, Global GPO’s, AntiVirus/Windows Firewall Exceptions and Email activities.

You will be accountable for a Sub-set of the supported platforms to ensure respective platform stability, evolution, and sustainability. You will be accountable and responsible to ensure that for all technologies the associated processes, documentation and tools are maintained and kept up to date. Additionally, all monitoring and pro-active reporting for these solutions need to be in place, and the health and capacity management of said tools and platforms should be ensured.

Technical support, knowledge, and continuous improvement

You will be fully responsibility for the technologies assigned to you to ensure operational stability, as well as leading investigations from an Operational support point of view.

You will also be responsible and accountable for the knowledge transfer within the team, as well as outside of your immediate team. This knowledge transfer may be in the format of formalizing content into presentations, coaching sessions or other knowledge sharing practices. You will be responsible for identifying trends of issues, following support cases, as well as defining an action plan with the other teams for any necessary remediation.

You are responsible for leading and raising the correct procedures for any platform changes.

Skill

Education: Minimum Higher Diploma, bachelor’s degree in computer science or equivalent

Minimum of 3 years of experience as an IT System Support / Administrator

Technical Scope (Candidates should have solid experience of at least two or more technologies listed below):

• Scripting languages (PowerShell and/or Python is mandatory)

• Microsoft System Center (SCCM, Orchestrator, Endpoint Protection, Intune)

• Workspace One / JAMF

• Automation (UiPath, Power Automate, Others)

• Citrix / XenApp / Windows Server

• Client: Windows 7 / 10, macOS, iOS, BitLocker, MBAM, GPOs

• Exchange (OnPrem – Online)

• SharePoint (OnPrem – Online)

• Security knowledge or certifications are an advantage.

• Microsoft SQL Server administration (optional)

• Professional certifications (nice to have):

• Microsoft (MCSE/MCSA)

• Citrix (CCA/CCP/CCE – V/N)

• ITILv4

Solid knowledge of IT Service Management (ITSM) principles and practices:

• Working experience with ITSM/ITIL as IT operator