Customer Services Officer

Job description

Our client is a sizeable international financial technology company who is seeking for a native or close to native Japanese, Korean or Vietnamese speaker to provide excellent end-to-end customer services to designated market. They are offering exciting career prospect to candidates that are passionate to build their career in Fintech sector. 

Duties:

• Become an expert on customer services
• Provide efficient and effective respond to customer’s inquiries, requests and concerns via any communication tools like phone, email, and social media
• Increase customer satisfaction through providing friendly and professional customer support
• Ensure customers are receiving exceptional support
• Escalate critical issues to the appropriate internal team
• Provide feedback to the company to advocate for customers in the designated market

Requirements:

• Native or close to native Japanese / Korean / Vietnamese speaker with 1-2 years experience in customer servicing / account servicing
• Fluent in English communication in both verbal and writing
• Eligible to work in Hong Kong with valid Visa or as Permanent Resident
• Ability to juggle various tasks with positive attitude
• Attention to detail, energetic
• Fresh graduate is welcome

If you are interested in finding out more about this career opportunity, please email your resume to Figo Lam, figo.lam@charterhouse.com.hk  Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

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