Our client is a sizeable international financial technology company who is seeking for a native or close to native Japanese, Korean or Vietnamese speaker to provide excellent end-to-end customer services to designated market. They are offering exciting career prospect to candidates that are passionate to build their career in Fintech sector.
- Become an expert on customer services
- Provide efficient and effective respond to customer’s inquiries, requests and concerns via any communication tools like phone, email, and social media
- Increase customer satisfaction through providing friendly and professional customer support
- Ensure customers are receiving exceptional support
- Escalate critical issues to the appropriate internal team
- Provide feedback to the company to advocate for customers in the designated market
- Native or close to native Japanese / Korean / Vietnamese speaker with 1-2 years experience in customer servicing / account servicing
- Fluent in English communication in both verbal and writing
- Eligible to work in Hong Kong with valid Visa or as Permanent Resident
- Ability to juggle various tasks with positive attitude
- Attention to detail, energetic
- Fresh graduate is welcome
Charterhouse Partnership Hong Kong is here to assist you in your job search. Our experienced recruitment consultants will provide you with career advice and assist you to develop a tailored job search strategy.