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Customer Services Team Leader (Mandarin speaking)

Job details

Location: Hong Kong
Job Type: Permanent
Discipline:
Reference: CSTL/FL091219
Posted: 2 months ago

Job description

Our client is a leading multinational financial company who is offering a stable and rewarding working environment to candidates who are passionate to enter into a developing sector within finance industry. Candidate must be native or close to native in Mandarin speaking, with good fluency in English.  

Duties:

  • To guide, develop and support a team of associates
  • Be the team’s professional focal point, ensuring they meet (and surpass) their performance goals
  • Monitoring the team’s level of customer service delivered by phone/email/online chats
  • Perform quality assurance, analyzing and conducting effective feedback conversations
  • Identify each associate’s strengths and areas of personal and professional growth, develop and guide them through their career stages
  • Become an expert on customer services for customers in the designated market
  • Provide feedback to the company to advocate for customers in the designated market

Requirements:

  • Native or close to native Mandarin speaker with at least 3 years of customer servicing experience, including 1 – 2 years of management experience
  • Fluent in English communication in both verbal and writing
  • Eligible to work in Hong Kong with valid Visa or as Permanent Resident
  • Ability to juggle various tasks with positive attitude

If you are interested in finding out more about this career opportunity, please email your resume to Figo Lam, figo.lam @ charterhouse.com.hk Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

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