Director of Customer Engagement Strategy & Operations, ServiceNow

Job details

Location: Hong Kong S.A.R
Job Type: Permanent
Reference: DOCESO/CF120423
Posted: 11 months ago

Job description

Who you are

  • 12+ years of work experience (or 3+ years post-MBA or equivalent higher-degree), preferably in management consulting, tech strategy/ops function or similar.

  • Preferred candidates will have a combination of technology consulting and business enablement / customer engagement experience of enterprise scales systems transformation

  • Sharp business judgment, ability to see "big picture" and to prioritize

  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset

  • Deep experience in interacting with broad spectrum of CxOs

  • Command for building consensus amongst numerous high powered stakeholders and pushing forward to tangible output/outcomes quickly

  • Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity

  • Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups

  • Demonstrated exceptional learning agility

  • Executive presence, excellent verbal and written communication

  • Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment

  • High energy, strong work ethic, disciplined execution skills

  • Proficient with PowerPoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools

What the job involves

  • Co-own the Customer Engagement strategy of the COO along with the Director of Strategic Product & Platform Operations

  • Prioritize which Customers and Partners the CDO CIO and COO should spend time with. Optimize the process for COO engagement with Customers end to end

  • Attend COO / Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items

  • Deepen strategic customer/partner relationships

  • Capture and analyse data to continuously improve impact of CDO / CIO and COO customer engagement

  • Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Product, Solutions Sales and Industry organizations

  • Contribute to codification and sharing of best practices in customer engagement across the organization

  • Establish a deep understanding of all ServiceNow’s product offerings, industry plays and key areas of operations


If you are interested in finding out more about this career opportunity, please email your resume to Cani Fan,


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Image 2022 02 26 T04 57 33