Job details
| Location: | Hong Kong S.A.R |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | DOCESO/CF120423 |
| Posted: | about 2 years ago |
Job description
Who you are
12+ years of work experience (or 3+ years post-MBA or equivalent higher-degree), preferably in management consulting, tech strategy/ops function or similar.
Preferred candidates will have a combination of technology consulting and business enablement / customer engagement experience of enterprise scales systems transformation
Sharp business judgment, ability to see "big picture" and to prioritize
Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
Deep experience in interacting with broad spectrum of CxOs
Command for building consensus amongst numerous high powered stakeholders and pushing forward to tangible output/outcomes quickly
Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
Demonstrated exceptional learning agility
Executive presence, excellent verbal and written communication
Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment
High energy, strong work ethic, disciplined execution skills
Proficient with PowerPoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools
What the job involves
Co-own the Customer Engagement strategy of the COO along with the Director of Strategic Product & Platform Operations
Prioritize which Customers and Partners the CDO CIO and COO should spend time with. Optimize the process for COO engagement with Customers end to end
Attend COO / Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items
Deepen strategic customer/partner relationships
Capture and analyse data to continuously improve impact of CDO / CIO and COO customer engagement
Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Product, Solutions Sales and Industry organizations
Contribute to codification and sharing of best practices in customer engagement across the organization
Establish a deep understanding of all ServiceNow’s product offerings, industry plays and key areas of operations
If you are interested in finding out more about this career opportunity, please email your resume to Cani Fan, cani.fan@charterhouse.com.hkWeb: www.charterhouse.com.hk
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