Head of Customer Experience (UXUI Product Design Agile CRM B2C exp preferred)

Job description

• ​Deliver digital development projects as per business direction and requirements, on-time and within budget

• Manage the product development under agile framework and work closely with the scrum team, including IT, business users and external vendors

• Take the Product Owner role to define personas, epics, user stories, acceptance criteria and prioritise backlog with the scrum team

• Work closely with Designers to ensure the UX/UI design can provide optimised customer experience on digital platform

• Lead UAT to ensure the final product is developed as per business requirements and approved design

• Monitor usage and app analytics to understand customer usage behaviour and potential pain points for continuous enhancements on the digital platform

• Conduct research, including customer research and desktop research, to understand the customer pain-points and latest digital technology trend, then suggest innovative ideas for the company to deploy in medium-term

• Work with marketing agency on promoting digital assets

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Requirements

• Bachelor degree or above in Computer Science with strong technology knowledge and experience

• Certified Product Owner with hands-on experience under Agile approach is highly preferred

• A minimum of 10 years’ experience in design and development of mobile apps

• Proven track record of digital product development and project management experience in a large scale and complex organisation

• Sound knowledge of digital market trend, AI application and UX/UI trends

If you are interested in finding out more about this career opportunity, please email your resume to Cani Fan, cani.fan@charterhouse.com.hkWeb: www.charterhouse.com.hk

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