IT Service Desk Engineer - Hedge Funds

Responsibilities:

• Provide timely and professional technical support to end users via phone, email, or in‑person.
• Troubleshoot hardware, software, system errors, application issues, and network connectivity problems.
• Coordinate with external vendors to resolve escalated or complex technical issues.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and IT peripherals.
• Manage user accounts, passwords, and access permissions according to security and compliance policies.
• Support installation, updates, and troubleshooting of productivity software and business applications.
• Assist with wired and wireless network support and collaborate with telecom providers for network‑related issues.
• Log and track incidents, resolutions, and interactions accurately in the ticketing system.
• Maintain and update inventory of IT assets, hardware, and software licenses.
• Conduct IT onboarding for new hires and execute offboarding procedures for departing staff.
• Perform system updates, security patches, and preventive maintenance as scheduled.
• Work closely with IT team members on cross‑departmental technology initiatives.
• Escalate advanced issues to senior staff or vendors and follow through until closure.
• Ensure adherence to IT security standards, best practices, and company policies.
• Provide feedback to improve IT support processes, tools, and documentation.

Requirements:

• Diploma in Information Technology or a related field, or equivalent experience.
• Minimum 3 years of experience in IT support or a service desk role in an environment with 20+ users.
• Strong understanding of Windows OS, Microsoft 365, Microsoft Office applications, and basic networking.
• Solid hardware troubleshooting experience for PCs, laptops, and peripherals.
• Familiarity with macOS is an advantage.
• Strong communication skills with the ability to explain technical issues to non‑technical users.
• Good analytical, problem‑solving, and multitasking abilities.
• Customer‑focused attitude with strong service orientation.
• Attention to detail in documentation and operational processes.
• Team player with willingness to learn and adapt in a fast‑paced environment.
• Preferred certifications: CompTIA A+, Network+, Security+, Microsoft Modern Desktop Administrator, or ITIL Foundation.
• Experience with cloud technologies (Microsoft 365, Azure Virtual Desktop, Windows 365) is a plus.
• Knowledge of remote support tools, enterprise applications, or scripting (PowerShell/Bash) is advantageous.
• Multilingual abilities are beneficial in multinational environments.