As an Application Analyst, your key responsibilities include:
Responsible for first level store and retail business application and operation support of ticketing application and ensure the production issues and requests are addressed in a timely manner
Production and maintenance support, including incident management, service enquiry, service request and enhancement request
Prepare and arrange technical fix to keep business going
Work and coordinate with infrastructure team to troubleshoot and investigate technical issue
Enhance system monitoring and improve day-to-day support efficiency
Liaising with application development team for technical issues resolutions and implement the change request in accordance with application change management process
Install and configure software and system and perform testing before launching new feature to production system
Guide users on how to operate computer equipment and software system.
Prepare and maintain documentation of procedures, user manuals, inventory and troubleshooting cases with associated resolutions
Degree holder or above in Computer Science / Engineering or related disciplines
Minimum 3 years’ experience in software application development and/or application support CRM & POS system MS Dynamics MSCRM or AX as advantageous
Experience with C# (.NET, .NET Core API), IIS, SQL (MSSQL)
Good problem solving, trouble shooting and communication skills, analytical mind
Good team player, positive attitude, independent and able to work under pressure
Able to support multiple systems and hardware
Good troubleshooting and debugging skills
Additionally, you will be paid a competitive high base salary and the opportunity to make unlimited performance commissions/bonuses. For our best consultants, they are rewarded with annual global incentive holidays to exotic locations and to network with their top international counterparts.
If you are interested in finding out more about this career opportunity, please email your resume to Cani Fan, email@example.comWeb: www.charterhouse.com.hk
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