Regional Retails Business Application Analyst - Manager CRM & POS MS Dynamics

Job description

​As an Application Analyst, your key responsibilities include:

• Responsible for first level store and retail business application and operation support of ticketing application and ensure the production issues and requests are addressed in a timely manner

• Production and maintenance support, including incident management, service enquiry, service request and enhancement request

• Prepare and arrange technical fix to keep business going

• Work and coordinate with infrastructure team to troubleshoot and investigate technical issue

• Enhance system monitoring and improve day-to-day support efficiency

• Liaising with application development team for technical issues resolutions and implement the change request in accordance with application change management process

• Install and configure software and system and perform testing before launching new feature to production system

• Guide users on how to operate computer equipment and software system.

• Prepare and maintain documentation of procedures, user manuals, inventory and troubleshooting cases with associated resolutions

Requirements:

• Degree holder or above in Computer Science / Engineering or related disciplines

• Minimum 3 years’ experience in software application development and/or application support CRM & POS system MS Dynamics MSCRM or AX as advantageous

• Experience with C# (.NET, .NET Core API), IIS, SQL (MSSQL)

• Good problem solving, trouble shooting and communication skills, analytical mind

• Good team player, positive attitude, independent and able to work under pressure

• Able to support multiple systems and hardware

• Good troubleshooting and debugging skills

​

Additionally, you will be paid a competitive high base salary and the opportunity to make unlimited performance commissions/bonuses. For our best consultants, they are rewarded with annual global incentive holidays to exotic locations and to network with their top international counterparts.

If you are interested in finding out more about this career opportunity, please email your resume to Cani Fan, cani.fan@charterhouse.com.hkWeb: www.charterhouse.com.hk

Charterhouse Partnership Hong Kong is here to assist you in your job search. Our experienced recruitment consultants will provide you career advise and assist you in develop a tailored job search strategy.