Job details
Location: | Hong Kong S.A.R |
Job Type: | Permanent |
Discipline: | |
Reference: | SMHJ/CW280624 |
Posted: | 4 months ago |
Job description
About the Role:
Attain yearly sales and individual sales performance goals
Formulate strategies for the boutique to enhance footfall, boost sales, improve conversion rate, and expand the customer database
Assure exceptional customer satisfaction by delivering excellent service
Achieve sales targets through training, monitoring, mentoring, providing feedback, conducting daily briefings, and assessing KPIs
Proactively oversee the CRM program, lead and supervise staff to foster customer relationships
Fulfill operational requirements of the boutique by scheduling and assigning employees, and following up on daily work outcomes
Address issues such as complaints, post-sales service, and repairs
Establish rapport with current and prospective customers to identify their existing and future needs
Guarantee product availability and services by coordinating with HQ Customer Service and maintaining inventories
Uphold exceptional store condition and adhere to visual merchandising standards, staff uniform policies, staff grooming guidelines, floral arrangements, ambiance, cleanliness, and tidiness
Implement security systems and measures to safeguard merchandise
Sustain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
Adhere to standard operating procedure (SOP) guidelines
Serve as a brand advocate for the company
About the Candidate:
Customer-centric mindset/Building customer relationships
Proficiency in market knowledge
Staff management
Results-oriented
Strong management skills
Effective verbal communication
If you are ready for above, pls share your CV to calvin.wan@charterhouse.com.hk