Operational Risk Manager/Sr Manager - Financial Institution

Job details

Location: Hong Kong S.A.R
Job Type: Permanent
Reference: ORMSM/NR300822
Posted: over 1 year ago

Job description

Major Responsibilities and Objectives

  • Strengthen Risk Management framework

  • Ensure the Operational Risk Framework is duly implemented and review the Key Control Self Assessments (KCSAs) and Key Risk Indicators (KRIs) submitted from functions and businesses to assess the proper functioning and adequacy of existing controls

  • Drive the Company’s OR culture and co-ordinate the KCSAs and KRIs submission with the business and function heads

  • Oversee the complaint investigation process to ensure compliance with Company guideline.

  • Co-ordinate the regular and ad hoc OR data requests


Major Tasks and Activities

  • Coordinate the monthly ORC meeting and quarterly UORM meeting including agenda preparation based on the observations/ findings noted in the KCSAs & KRIs

  • Design and implement effective control measures e.g. KRIs and monitoring plans for operational risk management, with relevant internal stakeholders

  • Conduct surprise visits to branches and direct sales representatives and identify deficient areas, monitor key risks identified and formulate appropriate action plans

  • Review in depth operational risk incidents / complaints, monitor action plan and work with responsible units on operations enhancement and/or risk mitigation

  • Conduct in-house staff training on OR and Compliance related topics

  • Prepare and present to key stakeholders the monthly compliance and operational risk report



  • University degree holder in Risk Management / Finance / Accounting or related disciplines

  • At least 10 years of solid experience of Internal Audit / Control / Operational Risk function in financial institutions preferably from retail banking;

  • Familiar with consumer finance products/ services and the general flows

  • Excellent in both spoken and written Chinese and English

  • Proficient in MS Office Application, including Word and Excel

  • Interest in Technology and Fintech innovations


If you are interested in finding out more about this career opportunity, please email your resume to Nestor Roldan, Web:


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