Regional System Support Engineer (Helpdesk + IT Project Manager) at Central

Job description

​Job Description

40% users 30% systems 30% project

Join the world more prestigious international law firm, our client recruit talent come from a variety of backgrounds but share intellectual curiosity passion for customer services and desk side office business technology and a desire to do impactful work and in-house end users experience. You will play a central role in the operational activities of the department. This will include but are not limited to incident handling support and troubleshooting, project participation and implementation, change execution, general enhancements, and platform implementation requests, together with the associated monitoring of these platforms.

You will take on the following responsibilities: 

Acting as a point of contact for end-users to receive support and maintenance for variety of systems in a Windows and Linux environment.

• Service excellence - responsibility to ensure that all technologies are working effectively and that the lead is taken on any remediation or improvements identified and required. These improvements may also feed in from other teams.

• Yours actions will have a direct impact on the business, as well as affecting the client services and support team generally. Therefore, these must be dealt with in a timely and effective manner according to the KPI’s / SLAs in place, and with an overall focus on quality in all that is done.

• You are expected be a leader within the team for your respective scope of responsibilities and be instrumental in helping the evolution of the team, with the implementation of new processes, enhancements and by having a proactive attitude in order to provide a better quality of service, and ultimately lead to operational excellence.

• Effectively applying your knowledge base in identifying, diagnosing, researching, tracking, and resolving complex technical issues

• Troubleshooting technology issues related to desktops, laptops, and peripherals, as well as operating systems, application software and mobility.

• Appropriately documenting all required information in ticket tracking system

• Diligently creating and maintaining knowledge base as appropriate

• Carrying out additional duties, which may vary based on your skillset and specialization.

​

Requirements

Education: Minimum Higher Diploma, bachelor’s degree in computer science or equivalent

Minimum of 3 years of experience as an IT System Support / Administrator. Technical Scope (Candidates should have solid experience of at least two or more technologies listed below):

• Scripting languages (PowerShell and/or Python is mandatory)

• Microsoft System Center (SCCM, Orchestrator, Endpoint Protection, Intune)

• Workspace One / JAMF

• Automation (UiPath, Power Automate, Others)

• Citrix / XenApp

• Windows Server

• Client: Windows 7 / 10, macOS, iOS, Bitlocker, MBAM, GPOs

• Exchange (OnPrem – Online)

• SharePoint (OnPrem – Online)

• Security knowledge or certifications are an advantage.

• Microsoft SQL Server administration (optional)

• Professional certifications (nice to have):

• Microsoft (MCSE/MCSA)

• Citrix (CCA/CCP/CCE – V/N)

• ITILv4

• Others

• Solid knowledge of IT Service Management (ITSM) principles and practices:

​

If you are interested in finding out more about this career opportunity, please email your resume to Cani Fan, cani.fan@charterhouse.com.hkWeb: www.charterhouse.com.hk

Charterhouse Partnership Hong Kong is here to assist you in your job search. Our experienced recruitment consultants will provide you career advise and assist you in develop a tailored job search strategy.