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Sales & Marketing

Customer Service Officer - Global MLM, Wellness (HKD 16-19k)

Job details

Location: Hong Kong
Salary: HK$16000 - HK$19000 per month + Bonus
Job Type: Permanent
Discipline:
Reference: 77151_1731395586
Posted: 30 days ago

Job description

Our client is a global MLM company specialize in wellness and beauty products. They are seeking an customer service talent to join the team

Job Responsibilities:

  • Engage potential customers by answering inquiries about products and services and providing information on other offerings.
  • Create customer accounts by accurately recording account details.
  • Keep customer records up to date by maintaining account information.
  • Manage financial accounts by processing customer adjustments.
  • Address product or service issues by clarifying customer complaints, identifying the root cause, and recommending effective solutions; ensure timely follow-up to confirm resolution.
  • Collaborate with the team to achieve related goals and objectives.
  • Undertake any ad hoc projects as assigned by management.


Requirements:

  • Preferably, prior experience in a related field.
  • Ability to thrive under pressure.
  • Proficient in English and fluent in Putonghua is essential.
  • Customer-focused with a friendly and engaging personality.
  • Strong communication, interpersonal, and sales presentation skills.
  • Capable of working independently as well as part of a team.
  • Proficient in MS Office, Excel, and Chinese Word Processing.
  • Willingness to work shifts, including occasional weekends and public holidays.
  • Immediate availability is a plus.

If you are interested in finding out more about this career opportunity, please email your resume to Andrew Wong, Web: www.charterhouse.com.hk