Banking & Financial Services

Deputy Head of Operations – Retail Banking

Job details

Location: Central and Western District
Job Type: Permanent
Reference: DHO-RB/AY190424
Posted: about 1 month ago

Job description

We are currently seeking a highly skilled and experienced Deputy Head of Operations to join our client, an internationally recognized bank with a strong presence in the financial industry. As the Deputy Head of Operations for our client’s retail banking division, you will play a pivotal role in optimizing operational efficiency and driving effective business processes.



  • Develop and implement strategic operational plans and initiatives to enhance the efficiency and effectiveness of retail banking operations.

  • Oversee and supervise day-to-day business operations, including customer service, risk management, compliance, and business development.

  • Foster a culture of seamless internal communication and collaboration across departments to ensure smooth operations and effective problem-solving.

  • Ensure strict adherence to legal requirements, regulations, and internal policies, while effectively managing business risks and compliance.

  • Monitor operational data, prepare reports, and propose improvement strategies.


  • 10-15 years of operations experience within the banking or financial institutions sector, with at least 3 years in senior management roles.

  • In-depth knowledge and extensive hands-on experience in retail banking operations and financial markets.

  • Familiarity with relevant laws, regulations, and industry standards, with a strong emphasis on risk control and compliance.


If you are interested in finding out more about this career opportunity, please email your resume to Andy Yip, Web:

Charterhouse Partnership Hong Kong is here to assist you in your job search. Our experienced recruitment consultants will provide you career advise and assist you in develop a tailored job search strategy.