Job details
| Location: | Hong Kong |
| Salary: | Negotiable |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | 84610_1754896991 |
| Posted: | 4 days ago |
Job description
About the Role:
- Take daily ownership of the outbound Order Management team, ensuring flawless execution and compliance with company standards.
- Analyze order tracker insights and spearhead vendor meetings to resolve overdue or outstanding orders swiftly.
- Oversee system integrity for all order-related data-delays, updates, quantity issues, and customer delivery requirements.
- Be the go-to expert in coaching vendors through seamless, end-to-end order processing workflows.
- Collaborate in refining and executing best-in-class Order Management strategies.
- Offer expert insight on 3PL logistics operations to ensure streamlined fulfillment.
- Partner closely with Quality Assurance to confirm inspection results and cargo readiness before shipment.
- Monitor and drive daily performance across vendor operations, ensuring alignment with KPIs and company standards.
- Proactively resolve vendor issues, providing clear guidance on SOPs and operational workflows.
- Track non-compliance cases, apply chargebacks when necessary, and ensure corrective action plans are executed.
- Support onboarding and development of new apparel vendors with hands-on training and factory visits.
- Handle logistics claims and credits within the payment system, ensuring timely resolution.
- Act as the final approver for order changes to maintain process integrity.
- Monitor factory operations daily, ensuring strict adherence to the PO Management Manual and company policies.
- Communicate factory non-compliance issues directly to senior leadership for swift resolution.
About the Candidate:
- Bachelor's degree in Business Administration or a related field.
- Minimum of 5 years in order management or customer service, with direct leadership experience.
- Meticulous attention to accuracy and data quality.
- Outstanding communication skills in both written and spoken formats.
- Proven ability to thrive in a fast-paced, multitasking environment.
- Proficient in Microsoft Office Suite; experience with ERP systems like SAP or Microsoft Dynamics 365 is a major plus.
- Fluent in both English and Chinese.
- Willingness to travel occasionally to support factory visits and vendor relationships.
If you are ready for above, pls share your CV to calvin.wan @ charterhouse.com.hk
