Job details
| Location: | Hong Kong S.A.R |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | CSMSAAS/CW120724 |
| Posted: | 12 months ago |
Job description
About the Role:
Establish meaningful connections with our clients and act as their primary point of contact and advocate.
Craft customized success strategies to assist clients in achieving their business objectives and goals.
Ensure the successful adoption and utilization of our platform by delivering continuous support, training, and issue resolution.
Proactively recognize and resolve potential challenges to guarantee client satisfaction and retention.
Collaborate with sales, marketing, and product teams to uncover growth opportunities and expand our client base.
About the Candidate:
Bachelor's degree in Business, Marketing, IT, or a relevant field.
3+ years of experience in a customer success position, preferably within the SaaS or technology sector.
Outstanding communication, presentation, and interpersonal abilities; bilingual proficiency in English and Chinese is desirable.
Exceptional analytical and problem-solving aptitude, enabling identification and resolution of customer needs and pain points.
Ability to work independently, juggle multiple priorities, and meet deadlines.
If you are ready for above, send your CV to calvin.wan@charterhouse.com.hk for a confidential chat.