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Sales & Marketing

Regional Operation Director - Retail

Job details

Location: Hong Kong
Salary: Negotiable
Job Type: Permanent
Discipline:
Reference: 82510_1749437285
Posted: 10 days ago

Job description

About the Role:

  • Develop and implement regional retail strategies to achieve sales, profitability, and customer satisfaction goals.
  • Ensure all stores comply with company policies, procedures, and brand standards.
  • Monitor and analyze key performance indicators (KPIs) such as sales, inventory, shrinkage, and labor costs.
  • Identify operational inefficiencies and implement process improvements.
  • Drive revenue growth through effective merchandising, promotions, and inventory management.
  • Work closely with merchandising and marketing teams to align regional strategies with corporate initiatives.
  • Review financial reports (P&L, budgets, forecasts) and take corrective actions as needed.
  • Recruit, train, and mentor store managers and district supervisors.
  • Foster a high-performance culture through leadership, coaching, and accountability.
  • Conduct regular store visits to assess performance, provide feedback, and ensure operational excellence.
  • Ensure consistent delivery of exceptional customer service across all locations.
  • Address customer complaints and ensure resolution in alignment with company values.
  • Maintain visual merchandising and store presentation standards.



About the Candidate:

  • Bachelor's degree in Business Administration, Retail Management, or related field.
  • 8+ years in retail operations, including multi-unit leadership (regional or district management).
  • Skills:
    • Strong financial acumen (P&L, budgeting, forecasting).
    • Excellent leadership and team-building abilities.
    • Analytical mindset with problem-solving skills.
    • Proficiency in retail software (POS, inventory systems) and Microsoft Office.
  • Results-driven, adaptable, customer-focused, and able to thrive in a fast-paced environment.



If you are ready for above, pls send your CV to calvin.wan @ charterhouse.com.hk