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Sales & Marketing

Regional Assistant CRM Manager – Retail

Job details

Location: Hong Kong S.A.R
Job Type: Permanent
Discipline:
Reference: RACMR/CW260124
Posted: about 1 month ago

Job description

About the Role:

  • Assist in the development and implementation of CRM strategies, programs, and initiatives.

  • Manage customer databases, ensuring data accuracy and integrity.

  • Segment customer data based on demographics, behaviors, and preferences for targeted marketing campaigns.

  • Coordinate customer communication channels, including email marketing, SMS, and direct mail.

  • Collaborate with cross-functional teams to execute personalized marketing campaigns and promotions.

  • Monitor and analyze customer data and campaign performance to derive actionable insights.

  • Support the implementation of loyalty programs, customer surveys, and feedback mechanisms.

  • Assist in creating and maintaining customer profiles and customer journey mapping.

  • Collaborate with marketing and sales teams to align CRM efforts with overall business objectives.

  • Stay updated on industry trends and emerging CRM technologies and tools.

  • Provide administrative support, including creating reports, managing calendars, and organizing meetings.

About the Candidate:

  • Bachelor's degree in Marketing, Business, or a related field.

  • Experience in CRM, customer marketing, or database management, preferably in the retail industry.

  • Proficiency in CRM software and tools.

  • Strong analytical skills and ability to interpret and leverage customer data.

  • Excellent communication and interpersonal skills.

  • Detail-oriented with a focus on data accuracy and quality.

  • Proficient in Microsoft Office Suite, particularly Excel.

  • Ability to multitask, prioritize, and meet deadlines.

  • Strong problem-solving skills and ability to think critically.

  • Collaborative mindset and ability to work well in cross-functional teams.

If you are ready for above, pls send your CV to calvin.wan@charterhouse.com.hk for a confidential chat.

Image 2022 02 26 T04 57 33
Image 2022 02 26 T04 57 33