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Information Technology & Digital

Sales & Marketing

Regional Customer Experience Director – Luxury

Job details

Location: Hong Kong S.A.R
Job Type: Permanent
Discipline:
Reference: RCEDL/CW260124
Posted: about 1 month ago

Job description

About the Role:

  • Develop and execute customer experience strategies to deliver exceptional service and exceed customer expectations.

  • Define and implement standard operating procedures to ensure consistent service excellence across all touchpoints.

  • Train and educate staff on customer service best practices and luxury brand standards.

  • Monitor and assess customer feedback and implement improvements based on insights gathered.

  • Collaborate with cross-functional teams to enhance the overall customer journey and drive loyalty.

  • Implement personalized service initiatives to cater to individual customer preferences and needs.

  • Establish and maintain strong relationships with VIP clients, ensuring their unique requirements are met.

  • Stay updated on market trends, luxury retail innovations, and customer experience advancements.

  • Utilize customer data and analytics to identify opportunities for improvement and drive business results.

  • Foster a customer-centric culture throughout the organization, emphasizing the importance of delivering exceptional experiences.

About the Candidate:

  • Bachelor's degree in Business, Marketing, or a related field.

  • Extensive experience in luxury retail or high-end hospitality, with a focus on customer service.

  • Strong understanding of luxury brand values, customer expectations, and industry trends.

  • Excellent interpersonal and communication skills, with the ability to engage and build relationships with diverse clientele.

  • Demonstrated leadership capabilities and the ability to influence and inspire teams.

  • Analytical mindset with the ability to leverage data to drive insights and decision-making.

  • Proven track record in developing and implementing successful customer experience strategies.

  • Detail-oriented and committed to maintaining high standards of service excellence.

  • Flexibility to adapt to changing customer needs and business priorities.

  • Passion for delivering exceptional customer experiences and a genuine appreciation for luxury products

If you are ready for above, pls send your CV to calvin.wan@charterhouse.com.hk for a confidential chat.

Image 2022 02 26 T04 57 33
Image 2022 02 26 T04 57 33