Job details
| Location: | Hong Kong S.A.R |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | RCEDL/CW260124 |
| Posted: | 6 months ago |
Job description
About the Role:
Develop and execute customer experience strategies to deliver exceptional service and exceed customer expectations.
Define and implement standard operating procedures to ensure consistent service excellence across all touchpoints.
Train and educate staff on customer service best practices and luxury brand standards.
Monitor and assess customer feedback and implement improvements based on insights gathered.
Collaborate with cross-functional teams to enhance the overall customer journey and drive loyalty.
Implement personalized service initiatives to cater to individual customer preferences and needs.
Establish and maintain strong relationships with VIP clients, ensuring their unique requirements are met.
Stay updated on market trends, luxury retail innovations, and customer experience advancements.
Utilize customer data and analytics to identify opportunities for improvement and drive business results.
Foster a customer-centric culture throughout the organization, emphasizing the importance of delivering exceptional experiences.
About the Candidate:
Bachelor's degree in Business, Marketing, or a related field.
Extensive experience in luxury retail or high-end hospitality, with a focus on customer service.
Strong understanding of luxury brand values, customer expectations, and industry trends.
Excellent interpersonal and communication skills, with the ability to engage and build relationships with diverse clientele.
Demonstrated leadership capabilities and the ability to influence and inspire teams.
Analytical mindset with the ability to leverage data to drive insights and decision-making.
Proven track record in developing and implementing successful customer experience strategies.
Detail-oriented and committed to maintaining high standards of service excellence.
Flexibility to adapt to changing customer needs and business priorities.
Passion for delivering exceptional customer experiences and a genuine appreciation for luxury products
If you are ready for above, pls send your CV to calvin.wan@charterhouse.com.hk for a confidential chat.