For a large consumer company, we are currently recruiting a Call Centre Coordinator.
This role will support the team leader in inbound calls from consumers and Corporate clients; enquiries, ordering etc.
The Call Centre Coordinator will also support internal team in controlling quality from the retail sales team.
- Communicate effectively with the team on upcoming evens, offers and product launches
- Assist team leader in controlling of the CS level of frontline sales, deliver specific training
- Assist team leader in controlling quality of data entry
- Provide overview of CS activities in meetings
- Take care of inbound calls; issues, complaints from Consumers and corporate clients
- Some outbound call target existing corporate clients
- Data entry, update consumer details if needed
- Diploma or above
- 3 + Years of Customer Service/ Call center experience
- Strong listening and communication skills; fluent in English and Chinese
- Independent, problem solving
- Team leading experience is not a must, but will be a plus (especially training junior staff
If you are interested in finding out more about this career opportunity, please email your resume (with current and expected remuneration) to Wing Au, wing.au @ charterhouse.com.hk Tel: (852) 3151 1300 Web: www.charterhouse.com.hk
Charterhouse Partnership Hong Kong is here to assist you in your job search. Our experienced recruitment consultants will provide you career advise and assist you in develop a tailored job search strategy