Retail Coordinator/Customer Relations Officer (premium consumer brand)

Job description

For a large consumer company, we are currently recruiting a Call Centre Coordinator.
This role will support the team leader in inbound calls from consumers and Corporate clients; enquiries, ordering etc.

The Call Centre Coordinator will also support internal team in controlling quality from the retail sales team.

Duties:

• Communicate effectively with the team on upcoming evens, offers and product launches
• Assist team leader in controlling of the CS level of frontline sales, deliver specific training
• Assist team leader in controlling quality of data entry
• Provide overview of CS activities in meetings
• Take care of inbound calls; issues, complaints from Consumers and corporate clients
• Some outbound call target existing corporate clients
• Data entry, update consumer details if needed

Requirements:

• Diploma or above
• 3 + Years of Customer Service/ Call center experience
• Strong listening and communication skills; fluent in English and Chinese
• Independent, problem solving
• Team leading experience is not a must, but will be a plus (especially training junior staff

If you are interested in finding out more about this career opportunity, please email your resume  (with current and expected remuneration) to Wing Au, wing.au @ charterhouse.com.hk Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

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