Store Supervisor

Job description

​About the Role:

• Comprehends and adheres to the brand guidelines and maintains all brand standards

• Exhibits knowledge of the market, competitors, local economic, social, and cultural landscape

• Monitors business outcomes and assesses the performance of sales associates

• Aligns boutique sales objectives with the overall business plan and creates an environment conducive to sales growth

• Supports the successful execution of activation and marketing plans that contribute to business goals

• Collects and shares customer and staff feedback with the Boutique Manager for future business planning

• Provides clear instructions and guidance to the team in line with the business plan, delegates tasks with explicit expectations

• Coaches the team on appropriate utilization of product knowledge to boost sales

• Identifies strengths and areas for development to foster future growth

• Facilitates smooth integration of new team members; assesses team needs and collaborates effectively with the Boutique Manager to retain top talent

• Demonstrates expertise in luxury selling culture and coaches sales associates to effectively apply these principles; acts as an acting manager on the sales floor in the absence of the Boutique Manager

• Encourages clienteling, ensures the team collects qualitative data, and coaches them to establish trust and develop strong business relationships with clients

• Ensures efficient after-sales service

• Handles communication with dissatisfied customers confidently and transforms complaints into positive experiences

• Demonstrates proficiency in all operational selling processes; maintains accurate documentation

• Assists management in inventory control, ensuring consistency, accuracy, and appropriateness of stock at all times

• Supports the Boutique Manager in monitoring merchandising plans, particularly for new products, while ensuring boutique visibility and environment align with brand standards

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About the Candidate:

• Holds a tertiary education degree with a minimum of 4 years of sales experience in luxury retail, preferably with a background in accessories and watches, including 1 year in a supervisory role

• Fluent in Cantonese, English, and Mandarin. Proficiency in other languages is advantageous

• Exhibits excellent selling, customer service, and clienteling skills

• Demonstrates sincerity, warmth, adaptability, and pleasantness in interactions

• Displays strong leadership and people management abilities, with excellent interpersonal and communication skills

• Proactive, organized, capable of multitasking, and possesses strong analytical and problem-solving skills

• Proficient in Word, Excel, and PowerPoint

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If you are ready for above, pls send your CV to calvin.wan@charterhouse.com.hk for a confidential chat.