Retail Manager

Job description

About the Role:

• Architect and activate action plans to surpass daily, weekly, monthly, and annual sales and KPI goals.
• Design performance-boosting incentive programs that inspire and reward achievement.
• Turn sales data into insight: pinpoint gaps, spotlight opportunities, and roll out improvement roadmaps.
• Respond swiftly and professionally to customer feedback and complaints to elevate satisfaction and loyalty.
• Share timely sales updates, insights, and recommendations with the General Manager.

• Champion new product launches and craft compelling in-store visual storytelling.
• Build annual product sales forecasts and go-to-market calendars.
• Optimize stock levels and flow; enforce disciplined inventory control.
• Protect inventory integrity by investigating and reporting any variances.

• Deliver flawless store execution aligned with company standards, processes, and procedures.
• Control operating costs and maintain accurate time and attendance records for the team.
• Partner with leadership on network growth: pre-opening checklists, materials coordination, SOP creation, and visual merchandising.
• Collaborate with internal teams to coordinate maintenance and ensure smooth POS/system performance.

• Create smart schedules and break plans to ensure seamless coverage throughout the day.
• Assess staffing needs; recruit, hire, and onboard high-caliber talent.
• Coach and mentor associates on selling mastery, product expertise, and CRM best practices.
• Set clear expectations, track results, and deliver actionable, growth-minded feedback.
• Provide coordination and administrative support to the broader retail team.

About the Candidate:

• 5+ years in retail operations, including 2+ years in a supervisory or managerial capacity.
• Excellent time management; decisive, organized, and strong at setting priorities.
• A self-starter who thrives both independently and in collaborative environments.
• Exceptional communication and interpersonal skills.
• Proactive sales driver who creates traffic, conversion, and upsell opportunities.
• Commercially creative with strong knowledge of gifting categories and assortments.
• Able to deliver candid, constructive feedback with professionalism and empathy.
• Strong conflict-resolution skills; turns challenges into solutions.
• Willing and able to work shifts (including weekends and holidays as needed).

If you are ready for above, pls share your CV to calvin.wan @ charterhouse.com.hk