VIP Experience Manager - Hospitality

Job description

A top respectable private membership club is now seeking an experienced candidate with strong strategic experience in VIP services.
 

Role & Responsibilities:

• Responsible for key communications and engagement with a portfolio of assigned patrons
• Support department head to build and implement a client strategy (i.e. Patron spending, Patron referrals, Patron reactivation program) aligned to clubs’s market plan and strategic priorities
• Develop, implement and manage academy strategies to profitably grow the average spend of patrons
• Communicate with assigned patrons to lead cross-sell function across products, promotions, programs & events etc.
• Work closely with internal stakeholders to orchestrate the collective effort to optimize a total experience to patrons
• Responsible in daily reports and administrative work

Requirements:

• Degree holder in Marketing, Business or related discipline
• Minimum of 3 years supervisory experience in hospitality, club or luxury retails, solid experience in VIP services or CRM
• Dynamic, passion for the hospitality environment and knowledge of the luxury market
• Proficiency with MS Office and CRM systems
• Excellent communication skills in English, Cantonese and Mandarin- excellent verbal and written skills for English

If you are interested in finding out more about this career opportunity, please email your resume to Jason Siu, jason.siu@charterhouse.com.hk  Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

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