Job details
| Location: | Hong Kong S.A.R |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | RTMR/CW260124 |
| Posted: | 6 months ago |
Job description
About the Role:
Training Program Development: Assess the training needs of the retail stores within the region and develop comprehensive training programs to address those needs. This includes creating training materials, modules, and resources suitable for different learning formats (e.g., classroom training, e-learning, workshops).
Training Delivery: Conduct engaging and interactive training sessions for retail store employees, managers, and other relevant staff. Utilize various training techniques and tools to facilitate effective learning, such as presentations, demonstrations, role-plays, and group activities.
Onboarding and New Hire Training: Develop and deliver onboarding programs for new retail store employees to ensure a smooth transition into their roles. Provide training on company policies, procedures, product knowledge, and customer service standards.
Sales and Customer Service Training: Deliver training on effective sales techniques and customer service best practices to improve the performance of retail store teams. Focus on enhancing product knowledge, upselling strategies, and building strong customer relationships.
Operational Training: Provide training on operational procedures, inventory management, visual merchandising standards, and loss prevention practices to ensure compliance and operational efficiency across retail stores.
Performance Evaluation and Feedback: Monitor and assess the effectiveness of training programs through evaluation techniques such as assessments, quizzes, and feedback surveys. Provide constructive feedback to store managers and individual employees to address performance gaps and improve overall performance.
Collaboration and Communication: Collaborate with regional managers, store managers, and other stakeholders to ensure training programs align with business objectives and regional requirements. Communicate training updates, initiatives, and best practices to the retail store teams.
Training Administration: Maintain accurate training records, documentation, and training calendars. Manage logistics for training sessions, including scheduling, venue arrangements, and necessary equipment.
Stay Updated: Keep abreast of industry trends, new training methodologies, and retail best practices to continuously enhance the effectiveness and relevance of training initiatives.
About the Candidate:
Bachelor's degree in a relevant field or equivalent work experience.
5 years’ experience in training facilitation, luxury retail experience will be a plus.
Proven experience in designing and delivering training programs in a retail environment.
Strong knowledge of retail operations, sales techniques, and customer service principles.
Excellent presentation and facilitation skills, with the ability to engage and inspire learners.
Strong communication and interpersonal skills to collaborate effectively with various stakeholders.
Analytical mindset to assess training needs, evaluate program effectiveness, and identify areas for improvement.
Organizational and time management skills to handle multiple training projects and meet deadlines.
Flexibility to travel within the region to conduct training sessions at different store locations.
If you are ready for above, pls send your CV to calvin.wan@charterhouse.com.hk for a confidential chat.